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REVOCATION

A consumer is any natural person who enters into a legal transaction for purposes that can be primarily attributed neither to their commercial nor to their independent professional activity.

Right to revocation

You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days from the date on which you, or a third party other than the carrier that is designated by you, take(s) possession of the goods. In order to exercise your right of revocation, you must inform us (Triangle GmbH, Friedenstrasse 98, 42699 Solingen, Germany. Phone: +49 212-22115, e-mail: info@triangle-tools.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by mail or an e-mail). You may use the attached sample revocation form, but this is not required. In order to comply with the revocation period, you simply need to send us notice that you are exercising your right of revocation before the cancellation period has expired.

Consequences of rescinding your order

If you choose to withdraw from this contract, we shall refund all payments we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a method of shipping different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund shall be issued to the same payment method that you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the money to be refunded until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier. You must send back or hand over the goods to us without delay, no later than fourteen days from the day on which you notified us about revoking this contract. The deadline is met if you send the items back before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You must only compensate any loss to value of the goods if this loss of value is due to handling unnecessary for the examination of the nature, characteristics and functioning of the goods.

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back.)
– At: Triangle GmbH, Friedenstrasse 98, 42699 Solingen, Germany. Phone: +49 212-22115, e-mail: info@triangle-tools.de:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
– Date
—————————————
(*) Delete as appropriate.

Exclusion or premature expiration of the right of revocation

The right of revocation does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer; for the supply of goods which may spoil quickly or whose expiry date would quickly be exceeded; for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which cannot be supplied before 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no control; for the supply of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

TERMS OF GUARANTEE

triangle products are subject to careful quality control throughout the entire production and working processes. They are checked with regard to their requirements as well as the materials used and their processing. However, should a product be defective, against all expectations, triangle provides a manufacturer’s guarantee of ten years, exceeding the statutory warranty period. The guarantee applies only for the purchase of a new product and may not be transferred or sold.

Excepted from the guarantee and limited to statutory warranty are:

  • Wear parts, e.g. blades
  • Wooden products, e.g. wooden handles and cutting boards
  • Textiles, e.g. roll-up cases, aprons and pot holders
  • Books

In addition, excluded from the guarantee are:

  • Wear and tear
  • Faults caused by incorrect or improper use
  • Faults caused by failure to comply with instructions for use, maintenance or care, or through the use of aggressive cleaning materials or chemicals
  • Faults caused by alterations or deliberate damage

If triangle confirms the claim, triangle will either repair the article free of charge or replace it with a new, functioning product. If repair is not possible or if the same product is no longer available, triangle reserves the right to provide a similar article or to refund the purchase price. The guarantee is not extended through repair work or replacement and, in particular, does not commence anew.
Warranty and guarantee claims are to be directed to the dealer from whom the item was purchased through presentation of the product in question and the corresponding purchase receipt. If the dealer can no longer be contacted, the defective product and receipt can be send by post to triangle GmbH, Friedenstrasse 98, 42699 Solingen, Germany. Contact can be made first via garantie@triangle-tools.de. Charges for postage to triangle must be paid in advance so that triangle can send the repaired or new item back to you free of charge.
Place of jurisdiction and of performance are, unless otherwise determined by the statutory provisions, the registered office of triangle GmbH.

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