Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
To exercise your right of withdrawal, you must inform us (triangle GmbH, Friedenstraße 98, 42699 Solingen, Telephone number: +49 212 22115 0, E-Mail address: info@triangle-tools.de) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To triangle GmbH, Friedenstraße 98, 42699 Solingen, Email address: info@triangle-tools.de :
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.
Terms of Guarantee
We develop our products for a long service life and everyday use. For this reason, triangle GmbH provides a voluntary 10-year manufacturer’s guarantee for triangle products covered by this guarantee.
The guarantee applies regardless of whether the product was purchased directly from triangle, in a physical store, from an online retailer or through an online marketplace.
1. Guarantor
The guarantor is:
triangle GmbH
represented by Managing Directors Christine Kelch and Stéphane Spinelli
Friedenstraße 98
42699 Solingen
Germany
Phone: +49 212 2211530
Fax: +49 212 2211511
Email: info@triangle-tools.de
2. Which products are covered by the guarantee?
The 10-year manufacturer’s guarantee applies to all correspondingly labelled triangle products.
Whether a product is covered depends on its marking with the 10-year manufacturer’s guarantee or the corresponding GARAN label.
3. Guarantee period
The guarantee runs for 10 years from the date the product is delivered to the consumer.
For a purchase in a physical store, the guarantee period begins when the product is handed over to the consumer.
If triangle fully replaces a product with a new product under a valid guarantee claim, a new 10-year guarantee period begins for the replacement product on the date it is delivered.
4. Territorial scope
The manufacturer’s guarantee applies within the Member States of the European Union (EU).
It applies regardless of the sales channel through which the product was purchased.
5. What does the guarantee cover?
For 10 years, triangle guarantees that a product covered by this guarantee will retain its essential functions and performance under normal use for its intended purpose.
If a defect covered by the manufacturer’s guarantee occurs during the guarantee period, triangle will repair or replace the product free of charge.
Where a proper repair is possible and reasonable, we will endeavour to repair the product. If repair is not possible or appropriate, the product will be replaced.
6. What is excluded from the guarantee?
The manufacturer’s guarantee does not cover damage that is unrelated to the product’s durability under normal use for its intended purpose. This includes, in particular, damage caused by:
- improper use or use other than for the intended purpose,
- excessive or inappropriate strain,
- external influences such as drops, impacts or other physical force,
- failure to follow the product’s care, cleaning or use instructions,
- improper storage or handling,
- alterations, modifications or improper repairs to the product by the consumer or third parties not authorised by triangle.
Purely cosmetic signs of wear resulting from normal use that do not affect the product’s function or performance also do not give rise to a claim under the guarantee.
Routine care and maintenance appropriate for the product are not covered by the guarantee.
7. How can you make a claim under the guarantee?
If you believe you have a guarantee claim, please first contact us by email at:
info@triangle-tools.de
To enable us to process your request promptly, please provide:
- suitable proof of purchase, such as an invoice, receipt or order confirmation,
- the product’s item number,
- a brief description of the problem,
- clear photographs of the product and the area concerned.
After reviewing the information, we will let you know the next steps.
Please return the product to triangle only after we have asked you to do so.
8. Costs in the event of a guarantee claim
Making a claim under the manufacturer’s guarantee is free of charge for the consumer.
For a valid guarantee claim, triangle will cover, in particular, the costs required for repair or replacement as well as necessary shipping and transport costs.
The statutory provisions on subsequent performance also provide that the party obliged to provide it bears the necessary costs of transport, travel, labour and materials.
9. Relationship to statutory rights in the event of defects
Your statutory rights in the event of defects are not restricted by this manufacturer’s guarantee.
Consumers have statutory rights against the respective seller in the event of defects. Consumers can exercise those statutory rights free of charge.
The voluntary 10-year triangle manufacturer’s guarantee applies in addition to these statutory rights. In particular, it does not replace or limit statutory rights against the seller in the event of defects.